To place an order you must follow these steps:

• Search and select the product you wish to purchase and press the “Add to cart” button. This product will automatically be added to the virtual shopping cart and you can continue adding products or proceed directly to payment.

• Once you have finished selecting products and your basket is complete, you must access it and click on the “Complete purchase” button. You will then be directed to a new screen where you must confirm the shipping address. Once verified, you must click on the “Continue” button again.

• Finally, the Payment screen will open. You will have to choose the desired payment method and finally press the “Complete purchase” button.

• If the purchased product is in the online store, there is stock, therefore, within a period of 2-3 days in Spain and 2-5 days in the European Union (barring last-minute unforeseen events), you will receive the merchandise.

• Items are delivered Monday to Friday, excluding holidays.

• No deliveries are made on Saturdays, Sundays and/or public holidays. All shipments are made via GLS.

From the moment you make your purchase, you can check the status of your order in the “My orders” section.

When your order is shipped and leaves our warehouses, we will send you an informative email with a tracking number from the transport company so that you can also check with them at any time the status of your order.

In the peninsula and the Balearic Islands

For orders over €30.00, shipping costs are free. If the purchase amount is less than €30.00, shipping costs are the responsibility of the buyer and will be €2.95.

For shipments outside Spain/Portugal

- Orders under €30, shipping cost €10.

If the order amount is greater than that indicated, shipping costs will be free.

Once you have made your purchase, you can cancel your order(s) by contacting our Customer Service (info@abbacino.es) at any time before it is shipped and you will receive a full refund. However, if your order has already been shipped (i.e. it has already left the warehouse) you will have to wait until it is delivered to be able to return the product.

• I have received a product in poor condition

If you have received a damaged or defective product, we would like to apologise first of all. You can manage the return or exchange of your order from the "My Account" section, by going to the order you wish to return. You have a maximum of 14 calendar days from the date you receive the package. Once the order has been received at our facilities, we will proceed to refund the amount.

• I have received the wrong product

If you have received the wrong product in your order, we regret the error. You can manage the return or exchange of the order from the "Account" section, by entering the order you want to return. You have a maximum period of 14 calendar days from the time you receive the package. Once the order has been received at our facilities, we will proceed to refund the amount.

• Products are missing from my order

If your order is missing a product, please do not hesitate to contact our customer service department within a maximum of 14 calendar days from receiving the package via email: info@abbacino.es. Our colleagues will contact you and arrange delivery or refund of the missing product.

The following payment methods are available on our website:

• Credit card: You can pay by credit card (Visa, Master Card and American Express).

• PayPal: You can pay quickly and securely using your PayPal account. All you need to do is link your cards to your PayPal account, log in with your email address and password, and choose the card you want to use to make the payment.

• Bizum: You can pay quickly and efficiently using Bizum. By clicking on this option you will be redirected to the platform's official website and you must follow the instructions provided. Paying has never been so fast!

Discount codes are redeemed on your order confirmation page. To apply the promotional code you must follow these steps:

• When you have finished adding all the products to the shopping cart, access it by clicking on the “Buy” button. You will enter a new screen where you can see a summary of your order. At the bottom you will see the “Apply coupon” option, click on it and enter the code in the text box:

• Remember that discount coupons cannot be applied to products that are already discounted or on sale.

• Some discount coupons have an expiration date.

• Discount coupons can only be used once

Online payments on our platform are completely secure.

Abbacino works with internationally recognized suppliers that comply with and guarantee all security and PCI-DSS standards. We currently facilitate two payment methods:

Paypal, the most internationally recognized option

PayPal uses SSL technology to protect your information. Additionally, when you send a payment through PayPal, the recipient does not receive your financial information such as credit card or bank account numbers. Additionally, PayPal monitors all transactions 24 hours a day, every day to prevent fraud, email scams, and identity theft.

Credit Card, through Redsys, our Virtual POS

Redsys has become synonymous with secure payment. Its security and encryption systems and protocols guarantee encrypted data transmission. They prevent identity theft and guarantee secure payment. Both for the user and for the e-commerce, who will also never have access to the payment data provided by the user. In addition, it has a powerful anti-fraud tool and 3D Secure authentication.

If you are not satisfied when you receive your order, you have a period of 14 calendar days from the date of receipt to return or exchange said item. Before carrying out the return process, we must ensure that the product to be returned meets the following requirements:

• The product must not be used.

• The product must be returned in the same condition in which it was sent and, where possible, in its original packaging.

• You can request a return from the "Account" section by going to the order you wish to return. We will pick up the product within a maximum of 4 days, it's that simple and free of charge!

**The return costs will be borne by the seller, provided that the instructions detailed above are followed, except for international returns for orders of less than 60 euros, for which the return costs will be borne by the customer. Please note that you have a period of 14 calendar days from receipt of the product to request a return.

Products from our catalogue can be returned within 14 calendar days from the date of receipt of the product, provided that they have not been used. To make a return, you must contact our customer service at info@abbacino.es (Mon-Fri from 09:00 to 15:00h).

If you have returned your purchase, we will proceed to collect and subsequently verify the merchandise and the reasons you have indicated when we receive the return request. Once it has been verified, we will process the refund within approximately 7-10 business days, Monday to Friday, from receipt in our warehouse.

To register as a user, you must fill out the registration form with your personal details (name, surname, email, full address and telephone number) and associate a password with your account. This way we can contact you in case of any problems with your order or to inform you of special promotions and discounts from our catalogue. You only need to register as a user once, and then you can use your credentials to place all your orders.

If you have problems accessing our website, we recommend that you follow these steps:

1. Delete cookies.

Cookies are files created by the websites you visit to store information about your browsing and make your online experience easier. To delete cookies, you must access the “Tools” or “History” menu of your browser, where you will find the option to delete them. We remind you that if you have products in your shopping cart, when you delete the cookies these products will disappear, as your entire browsing history will be completely deleted.

2. Open your browser again.

Once you have deleted the cookies, reopen your browser and access our website.

If the problem persists, you can contact our customer service department via email at info@abbacino.es.

If you have forgotten your login password, simply follow these steps to reset it:

• In the registration section, under the box to enter your password, you must click “Forgot your password?”

• Next, you will need to enter the email address you registered with and we will send you an email with the instructions to follow to change your password. If you do not receive the reset email, check your “Spam” folder, our notification may be there.

Our bags and wallets have a 2-year warranty from the time of purchase . It is always essential to present the ticket or proof of purchase in order to verify the purchase terms and thus apply said warranty.