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HOW TO TAKE CARE OF OUR ACCESSORIES?

Quality and sustainability are two concepts that go hand in hand: the longer the lifespan of your accessories, the less you will need to renew them and buy new ones.

By extending their usability, you help us to reduce pollution and therefore favour the wellbeing of nature. For this reason, and to help you, we will tell you some ways and tips to keep your bags and accessories looking impeccable.

We also want you to know about our repair service, which we offer to all our customers.

LEATHER

Cleaning:

The best way to clean your leather bag is with the help of a damp cloth (water only, avoid using soaps). Rub very gently in a circular motion over the stain and let it air dry, never apply a direct heat source to it.

Care:

- Moisturise it with neutral moisturising cream 1 or 2 times a year.
- Always keep it in a protective cover, preferably cotton.
- Stuff the bag with newspaper to prevent it from becoming deformed.
- Avoid exposing it to direct sunlight for long periods of time.
- Store it in a dry place, it is important to keep it away from humidity.

TIP! If your bag gets an oil stain, apply talcum powder to the stain and leave it on for a couple of hours. Remove with a soft brush.

SUEDE

Cleaning:

Suede is a very delicate material, so if it gets stained we should avoid using water and/or soap at all costs, as it will set the stain. Let the stain dry, and rub it with a soft bristle brush, always in the opposite direction to the suede hairs.

Care:

- Apply 1 or 2 times a year a special suede protective spray.
- Always keep it in a protective cover, preferably cotton.
- Stuff the bag with newspaper to prevent it from becoming deformed.
- Remove any scuffs by brushing it gently with fine-grit sandpaper.
- Store it in a dry place, it is important to keep it away from humidity.

TIP! If your stain is persistent, try using an eraser. Rub gently and say goodbye to the stain forever.

SYNTHETICS

Cleaning:

To clean a synthetic or PU bag use a damp cloth or soft sponge, if the stain is not deep there is no need to use soap or chemicals. If the stain is persistent, use neutral soap and do not forget to rinse it. Dry it well with a cloth.

Care:

- Always keep it in a protective cover, preferably cotton.
- Never leave your synthetic or PU bag submerged in water, as it could break.
- Store it in a dry place, it is important to keep it away from humidity.
- Stuff the bag with newspaper to prevent it from becoming deformed.
- Avoid exposing it to the sun for a prolonged period of time, it could fade its colour.

TIP! For pen stains you can use a cloth dampened with milk, rub gently with circular movements.

RAFFIA AND NATURAL FIBRES

Cleaning:

Cleaning a raffia bag is very simple: if you want to remove a stain quickly, make a mixture of water and salt and rub it gently with a cloth, then let it dry in the open air. When rubbing, you should always rub in the direction of the grain of the raffia.

Care:

- Clean your bag 1 or 2 times a month, especially after taking it to the beach.
- If it gets wet, let it air dry, never expose it to direct heat.
- Always keep it in a protective cover, preferably cotton.
- Avoid storing it in a damp place, as it may become mouldy.
- Air it from time to time to avoid unwanted odours.

TIP! After a day at the beach, you can vacuum it to remove sand and dust.

REPAIR SERVICE

We are currently working with our team of craftsmen in Mallorca to create an exclusive personalised repair service*. Would you like to be among the first to try it out?

All our products have a 2 year guarantee. If during this period you suffer any defect or breakage, please contact us by filling out this form.

Once the form has been sent, our Customer Service Department will contact you and let you know when a carrier will come to collect the product.

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The repair time is 15-30 days from the time the product arrives at the repair shop.

*The repair service is only for products purchased on our website or in our local shop in Petra, Mallorca. If the product has been purchased in another shop, you must contact the establishment where it was purchased.