1: Shipping: delivery of products and shipping costs.

The acquired products are sent to the delivery address indicated by the customer, within an approximate period of 2 to 3 working days for shipments in Spain (except Canary Islands) and Portugal, and 5 to 7 working days for shipments to the rest of the European Union for products in stock. In case of not having stock the company and/or entity will properly communicate to the client this end as soon as possible. The company/entity will not be responsible for the delays that occur for reasons beyond its management or force majeure.

Shipping costs are included in the final price when making purchase and/or hiring.

Shipping to Peninsula and Balearic Islands:

Standard shipments (GLS)

- For shipments below € 30 in Peninsula, Balearic Islands and Portugal, shipping costs will amount to € 2.95.

- For shipments greater than € 30 in Peninsula, Balearic Islands and Portugal, shipping costs will be free.

Delivery in parcelshop (GLS)

- For shipments below € 30 in Peninsula, Balearic Islands and Portugal, shipping costs will amount to € 2.95.

- For shipments greater than € 30 in Peninsula, Balearic Islands and Portugal, shipping costs will be free.

Shipping outside Spain:

- Zone A: Orders under € 49, cost € 4.95 shipping without VAT. (Germany, France and Monaco).

- Zone B: Orders under € 49, cost € 4.95 shipping without VAT. (Austria, Belgium, Italy, Luxembourg, Netherlands).

- Zone C: Orders under € 60, Cost shipping € 30 without VAT. (Denmark, Slovakia, Slovenia, Lichestein, Poland, Czech Republic).

- Zone D: Orders under € 100, Cost shipping € 30 without VAT. (Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden).

If the amount of the order is greater than the one, the shipping costs will be free.

2. Returns

The company and/or entity guarantees the client the possibility of canceling their order at any time and without any cost. The customer will have a period of 30 calendar days from the reception of the good or from the formalization of the purchase if it were a service to resolve the contract. The client will communicate to the company/entity within the stipulated period and by any means admitted in law, its desire to exercise the right to resolve the contract.

The returned order must be delivered together with the delivery albarán and, where appropriate, the invoice issued by the company/entity. The customer can return any item that has bought from the company/entity as long as the products retain its original seal or packaging and the manuals, accessories or promotional gifts included in their case, otherwise the good will suffer a depreciation. The client will only be responsible for the decrease in value of the goods resulting from a manipulation of them different from that necessary to establish their nature, their characteristics or operation.

If a product other than the one requested by the customer was delivered by error of the company/entity, the correct product will be delivered, collecting the first, without any additional charge for the customer.

If a product has reached the broken customer, damaged or in bad conditions, the company/entity will take charge of collecting it at your home, replacing it with another in good condition, without additional charges. To request the return, go to Rever from the following link, access with your email and order number

For any claim or consultation you can contact the company through the telephone 971561033 or through WhatsApp, the customer service schedule is from Lu a vi from 09: 00h to 15: 00h.

The customer can return the product in our physical store (Petra, Mallorca).

The management expenses of international returns whose amount is less than € 49.00, will be in charge of the client.